Refund and cancellation policy
We offer a 30-day money-back guarantee, less the $20 processing fee, on all dental savings plans purchased from DentalPlans.com.
Please call 1-855-565-6639 to speak with our customer service department to discontinue your plan within the first 30 days of purchase.
After 30 days of initial purchase, the DentalPlans.com Refund Policy is as follows: A member is eligible to receive a pro-rated refund only if DentalPlans.com cancels their membership with one of its networks for any reason—or if the fee schedule of the plan you have selected is not honored by at least one participating general dentistry provider in your vicinity. If your plan auto-renews: Within the first 60 days of the auto-renewal date, we offer a full refund of the plan price, less the $20 processing fee. Call 1-855-565-6639 to speak with our customer service department for more information. After 60 days from the automatic renewal, the above refund policy applies. If you do not want your plan to renew automatically, you must set your account to “Do Not Renew.”
Members can switch to another plan at any time during their membership. Contact our customer service department at 1-855-565-6639 for assistance.
Processing Fee: The processing fee is for the standard upkeep & administration of the member’s area and sending your plan information in the mail.
- Arkansas: Members who cancel a membership within the first 30 days after the effective date of enrollment in the plan will receive a full refund, including the $20 processing fee.
- Maryland: Processing fee is not applicable for plans sold to state residents.
- South Carolina: Member shall receive a full refund of membership fees, excluding processing fee (if any), if the member cancels within the first 30 days after receipt of membership materials.
- Tennessee: Members who have a plan that includes prescription discounts and who cancel their membership within the first 30 days after the effective date of enrollment will receive a full refund, including the $20 processing fee.
To ensure that a cancellation request is processed, a member must speak with our customer service department by calling the number on their Membership ID Card.
Refunds and cancellations for dental insurance policies are handled directly by your insurance provider, not DentalPlans.com. Please review your plan’s documentation for details and contact your provider for assistance.