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Most Frequently Asked Questions
If you can't find the answer to your question here or if an answer posted is unclear, please contact us.
(Click on a question for the answer)
Are braces discounted with a dental savings plan?
Many of the plans we offer can help you save on braces. Ask a :DP AtYourServiceTM team member at 888-632-5353 for more information on which plan is best for your needs.
Are dental implants discounted with a dental savings plan?
Dental implants are discounted on some of the plans. Contact our :DP AtYourServiceTM team for more information on which plans can help you save on implants.
Are veneers discounted with a dental savings plan?
Many of the plans we offer can help you save on veneers. Ask a :DP AtYourServiceTM team member for more information on which plan is best for your needs.
Can I combine two dental plans for more savings?
Members cannot use two plans in the same office at the same time. However, you can purchase more than one discount plan from :DentalPlans to use at separate offices. For example, if your orthodontist participates in the Aetna Dental Access Plan and your general dentist participates in the UNI-CARE 200 Discount Dental Plan, you can purchase both plans to use at the appropriate office.
Can I confirm if my dentist is a part of a particular network?
Yes, you can search for a provider on our website under the provider search or you can give our :DP AtYourService™ team a call at 1-888-632-5353 . One of our :DP AtYourService specialists will be happy to verify what dental savings plans your dentist accepts.
Can I send my annual membership fee via U.S. Postal Mail?
Yes. Mail your payment to:
PO Box 9605
Uniondale, NY 11555-9605
Please make your check or Money Order payable to :DentalPlans
Can I update my credit card number in the member’s area of the website?
Yes, please go to the “Edit account Information” section and then select “Payment information.”
Can I use a dental savings plan with my current dental insurance?
Our plans may also be used to reduce your out-of-pocket dental care costs once you’ve reached the annual maximum on your dental insurance plan. You cannot use your dental insurance and your dental savings plan for the same procedure, in accordance with insurance policy rules. Your dentist can, however, help you to coordinate treatment using both your savings and insurance plans.
Do I have to file a claim after going to the dentist with a dental savings plan?
No. You simply pay the reduced fee at your dentist’s office, so there are no claims to file and no waiting for reimbursement.
Do I receive discounts if I see an out of network dentist?
Plan members will not receive discounts on dental care when visiting an out-of-network provider. Members must always see a participating dentist to receive the discounts associated with their discount dental plan. However, if a dental care provider would like to join a network, they may contact our customer service center.
Do you have a :DentalPlans app available?
We expect to be able to offer a :DentalPlans app soon.
Do you offer monthly plans?
To discuss possible alternative payment options, please call our :DP AtYourService team.
Does :DentalPlans offer payment plans for the membership fee?
We currently only accept payment in full for annual plan membership fees. :DentalPlans hopes to bring the consumer a quality product at the lowest cost possible. Accepting payments on a monthly basis increases the cost of processing, thus making the plans more expensive.
Does having a pre-existing condition disqualify me from getting a dental plan?
No. Unlike dental insurance, dental savings plans enable people with pre-existing conditions to get affordable dental care.
Does my dentist’s location affect how much I can save with a dental savings plan?
Depending on the plan that you join, prices can vary by location and provider.
How can I compare dental plans on the website?
Enter your zip code in the search box. Look below the logo of each plan provider and you’ll see a “Compare” box. Check that box for up to 4 different plans, and you’ll be able to see what each plan offers. If you need assistance, please contact our :DP AtYourServiceTM Team at 1-888-632-5353.
How do dental plans work exactly?
Dental savings plans work like a club membership; you pay an annual fee and receive savings on dental services throughout the course of your membership. There are no paperwork hassles, claims to file, or pre-existing condition restrictions. You are paying for access to a network of dentists who offer reduced fees for a variety of procedures to plan members.
How do discount dental plans differ from dental insurance plans?
Discount dental plans are an affordable, easy-to-use and hassle-free solution for anyone looking for dental care savings. Below is a comparison guide between discount dental plans and dental insurance to help you make an informed decision.
DISCOUNT DENTAL PLAN Characteristics Include:
DENTAL INSURANCE Characteristics Include:
Even if you already have dental insurance, the discounts offered by our discount dental plans may be used along with your dental insurance for even more savings on your dental care. Please consult with a participating dentist or dental care specialist before beginning treatment.
How do I receive my plan membership information?
To access your membership information online, simply log in to the Member’s Area with the email address and password entered during the membership process. Once logged in to your Member’s Area, you will be able to view and print your welcome letter, permanent membership card, and invoice. If applicable to your plan, your Member’s Area will also include a complete fee schedule and information on additional discounts. Members may also request to receive their membership package in the mail.
How long does it take to process a refund?
For a credit card payment, 3-5 business days; for a payment by check/e-check 10-14 business days. For more information on our refund and cancellation policy, please Click Here.
How does the "Pays for Itself Guarantee" work?
The savings from the ADA recommended preventive treatments alone are more than enough to pay for the plan itself. If by the end of the year you haven't saved enough to cover the plan cost (based on these procedures), we'll give you your money back (excluding the processing fee). You must show invoice(s) with dates, fees paid, and services performed (for all of the following ADA codes: D0120, D0210, D1110), for each member of the plan. Guarantee excludes the Careington Select Plan, CVS iSave, :DP SmartHealth, and :DP HealthNow.
How old must a member be to purchase a discount dental plan?
You must be at least 18 years or older to purchase a discount dental plan. However, there are no age maximums.
How soon will my discount dental plan activate?
Most discount dental plans available on www.DentalPlans.com activate within 3 business days.
I don’t have a dentist; can you provide a list of participating dentists in my area?
Yes, our Plans by Dentist search provides a list of the dentists participating in savings plans in your area, along with information on what dental savings plans they accept.
I just signed up for a dental savings plan; will I be receiving a member's card to show to my dentist?
You may print your membership card by logging in to the Member’s Area with the email address and password you entered during the membership process. Once logged in to the Member’s Area, you will be able to view and print your membership cards, as well as your welcome letter and invoice. If you don’t have access to a printer, call the :DP AtYourServiceTM team at 1-888-632-5353 and we’ll be happy to mail a card to you. Currently, :DentalPlans does not issue plastic cards.
I want to switch to a different dental plan than the one I chose when I signed up, how soon can I switch plans?
You can switch your plan at any time during your membership. Contact our :DP AtYourServiceTM Team at 1-888-632-5353, for assistance.
If I get a dental plan, will it interfere with my Medicare?
No, as Medicare does not cover general dental care such as checkups, cleanings, fillings, or dentures. Medicare Advantage does cover some routine dental services, so check with your plan to see what dental services may be covered. You cannot use your dental insurance and your dental savings plan for the same procedure, in accordance with insurance policy rules. Your dentist can, however, help you to coordinate treatment using both your savings and insurance plans. Our plans may also be used to reduce your out-of-pocket dental care costs once you’ve reached the annual maximum on your dental insurance plan.
Is the :DentalPlans prescription card accepted at all pharmacies?
Participating pharmacies include Costco, K-Mart, Kroger, Meijer, Publix, Target, and Winn Dixie. You can even use your prescription card for mail order service to have your prescriptions delivered right to your door.
Is there a maximum cap on dental procedures with a dental savings plan – a limit on how much I can save each year?
No, there are no maximums to limit your savings with dental savings plans.
My friend recommended her dentist to me. How can I check to see if that dentist accepts my dental plan?
If you already have a dental savings plan, give our :DP AtYourServiceTM Team a call using your member service number and we will confirm the dentist’s participation for you.
What discounts are offered on cosmetic dentistry?
Select discount dental plans offer significant savings on cosmetic dentistry, including teeth whitening, veneers and other treatments. Please contact our Customer Service Department toll free at 888-632-5353 for more details.
What is :DP AtYourServiceTM?
:DP AtYourServiceTM is a dedicated support team that assists our members and potential members. We are here to answer any questions that you may have about purchasing and using your dental savings plan, and are happy to assist you in any way possible. Call us at 1-888-632-5353 or connect with us via live chat on our website, we’re just a call or click away.
What is a discount dental plan?
Discount dental plans are an affordable and easy-to-use alternative to dental insurance. Plan members have access to a large network of participating dentists that have agreed to offer their services at discounted fees.
What is a fee schedule?
Fee schedules are a list of set charges for various medical/dental procedures. Procedures are associated with a code (dentists use a “Dental Procedure” code, also known as an American Dental Association/ADA) CDT code. A fee schedule is primarily used for insurance reimbursement billing, and the ADA CDT code helps to identify the exact procedure/s in your treatment plan.
What is the :DentalPlans toll free number and what are the hours of operation?
Please contact the Customer Service Department toll free at 888-632-5353 and the Member C.A.R.E. Department at 800-494-9294. We are available Monday through Friday from 7:00 am to 8:00 pm CST.
What is the “Refer a Friend” program?
This is part of our “Loyalty Rewards” program, which enables you to earn FREE additional months on your current dental savings plan by referring friends to :DentalPlans. You’ll receive your free month 30 days after each friend you’ve referred has purchased their own dental savings plan.
When can I start receiving discounts on dental work?
Your discount dental plan can be utilized the day of activation. Just show the participating dental provider your Member ID Card and they will honor the discounted rate according to the fee schedule of your plan.
When I have a question about a dentist accepting my plan, who do I call?
Our :DP AtYourServiceTM team will assist you with any dental savings plan related question or concern that you may have.
When I renew, do I receive the current promotion on the website?
Some promotions are available for new members only, while others are for existing members. We don’t automatically apply a promotional offer to a renewal, so please ask the :DP AtYourService Team about the available options.
Where can I find my member number?
Check the top left side on your membership card, or log into the member’s area of the website and click on the “Print My Card” option.
Where can I view the fee schedule associated with my dental plan?
When you are logged into the member’s area, you should see an option that says “View Fee Schedule.” Click on that option to view all your savings options and the procedures they apply for, along with the ADA CDT code for each procedure. If you have purchased a plan from either AETNA or CIGNA, you will need to call us for fee schedule information, as fees for procedures under these plans can vary by ZIP Code, region and dentist.
Why does my plan renew 30 days before prior to the end date?
Your plan will renew roughly 30 business days prior to your membership expiration date. This allows us the time to process your membership to ensure that your savings don’t lapse.
Why doesn’t my dentist accept my dental savings plan?
There are a few reasons that this may occur:
Why should I join a discount dental plan on :DentalPlans?
Discount dental plans can save you money on quality dental care while giving you the freedom to choose from more than 40 plans with more than 100,000 participating dentist listings in combined networks nationwide.
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